Refund policy

Returns & Refunds Policy

At Casa Vici Living, every piece is crafted with purpose—whether it's handmade in our studio or thoughtfully sourced through our global design network. We aim to provide a transparent and fair return experience while honoring the integrity of each creation.

Return Eligibility

Return Window: All return or refund requests must be made within 3 days (72 hours) of receiving your order.

  • Condition: Items must be unused, in their original packaging, and in the same condition as delivered.
  • How to Notify: Email us at support@casaviciliving.com within 72 hours with your order number, photos of the issue, and a short description.

Macramé Products (Made to Order, Handmade)

  • As all macramé pieces are handcrafted and made to order, we do not accept returns or offer refunds unless the item arrives broken or visibly damaged.
  • Minor variations in texture, design, or color are considered part of the handmade charm and are not considered defects.

All Other Home Décor Products (Locally or Internationally Sourced)

  • These products are not eligible for return or refund. The locally sourced products may be eligible for refund provided we are informed within the 72-hour window and the product is returned in its original condition.
  • Exchange Option: We do not offer exchanges for internationally shipped items due to logistics. However, in rare cases, if we do arrange an exchange, please note that it may take 15–20 additional business days due to international handling.

Refunds

  • Once the returned item is received and inspected, we will inform you of approval or rejection.
  • If approved, refunds are processed within 2–3 business days. Bank processing times may vary.

Damaged or Defective Items

If your product arrives broken or defective:

  • Contact us within 3 days (72 hours) with clear photos of the damage and your order details.
  • We will either offer a replacement or issue a refund, depending on the case.

Contact Us

📧 Email: support@casaviciliving.com
🏢 Address: 4-2-708 Ramkote, Hyderabad, 500 001
🕘 Support Hours: Monday–Friday | 9:00 AM – 5:00 PM (IST)